Frequently Asked Questions
Open menu
Close menuWhat is the minimum number required to make a booking?
Sit down dinner packages are sold as tables of ten or lesser numbers on shared tables, whereas stand up cocktail functions can be purchased at any number. If you have any requests that differ to the above, please contact your relevant sales agent to discuss.
When does my Hospitality package need to be paid?
A minimum 50% deposit within fourteen (14) days from the date of the invoice (First Installment). The full balance of your Hospitality package is due no later than 12 weeks prior to the match. If you are purchasing your package within 12 weeks prior to a match, full payment will be required. All online ticket purchases must be paid in full at the time of booking.
How can I pay for my Hospitality package?
Once your booking has been processed, you will receive a confirmation email outlining methods of payment i.e. via credit card online, direct deposit or cheque.
What are the Hospitality booking Terms and Conditions?
Can I change/cancel my booking?
You can change or cancel your booking in accordance with the Rugby Australia Hospitality terms & conditions.
When and how will I receive my tickets and package information?
You will receive your e-tickets via email approximately 1-2 weeks prior to the match. The booking contact will be kept up to date on all package information via email.
What do i do if my tickets are lost or do not arrive in time?
Please contact the Rugby Australia Hospitality team on 1800 619 181 or events@hospitality.rugby.com.au. We will require the seating details of the lost tickets to be able to re-print a new ticket.
Is there wheelchair access in the Hospitality spaces?
Most venues offer wheelchair access, however please contact the Rugby Australia Hospitality Team on events@hospitality.rugby.com.au to confirm wheelchair access.
What time can we access our hospitality package?
Timings range from three hours pre-match to one and a half hours pre-match depending on your package. Please refer to the relevant package product sheet located on this website for further information.
What time will our Hospitality package conclude?
If your package is inclusive of a post-match function, hospitality beverage service will conclude 30 - 45 minutes after full time with function spaces closing 1 hour after full time.
What is the dress code in Hospitality spaces?
Match day Hospitality dress code is smart casual; dress denim & rugby jerseys are permitted.
Can I request special dietary considerations?
Yes, you can update your special dietary requirements by emailing events@hospitality.rugby.com.au. The nominated contact will be notified via email on when this needs to be submitted by
Are children under the age of 18 years permitted into Hospitality spaces?
Children under 18 years are more than welcome in Private Suite or Box facilities, however in Hospitality functions children under the age of 16 are unable to attend.
Do you accept Companion Cards?
If you hold a government issued Companion Card, you may be eligible for a discounted hospitality package for your companion to assist you in attending the event (subject to availability). Please email hospitality@rugby.com.au with your enquiry.
